Last updated: 19 May 2026
In accordance with article 16 of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (Digital Services Act, DSA), Fixender provides any natural or legal person with the following accessible and easy-to-use mechanism to notify the presence on the site of information considered to be illegal content.
1. What can be reported
Any content hosted on fixender.com that, in the notifier’s view, is contrary to European Union or Spanish law, in particular:
- Personal data published without legal basis or proper information (GDPR).
- Misleading, denigrating content or undue exploitation of a third party’s reputation (Spanish Unfair Competition Law 3/1991).
- Infringement of intellectual or industrial property rights.
- Content infringing rights of honour, privacy or image.
- Incorrect information about activity, opening hours, phone numbers or ownership of professional listings.
- Any other unlawful content within the meaning of art. 3(h) DSA.
2. How to report
Send the notification to [email protected] indicating:
- Notifier identity: name and surname or company name, contact email. Notifications may be anonymous when referring to content other than that provided for in art. 3(1)(g) and (h) of Directive 2011/93/EU.
- Exact location of the reported content: specific URL(s) on fixender.com.
- Reason for the notification: sufficiently clear and substantiated explanation of why the content is considered unlawful.
- Good-faith declaration: statement that the information provided is accurate and complete.
- Where applicable, supporting evidence (screenshots, decisions, requests).
3. Acknowledgement and handling
Fixender will acknowledge receipt electronically, without undue delay, at the address provided by the notifier.
The notification will be examined diligently, in a non-arbitrary and objective manner and within a reasonable time, usually within a maximum of 7 calendar days from receipt. For manifestly well-founded notifications concerning personal data or incorrect information about a listing holder, Fixender aims to act within 72 hours or less.
4. Decision and notice to the notifier
Following examination, Fixender will adopt the appropriate decision (removal, blocking, modification or reasoned dismissal) and will communicate it to the notifier by email, indicating the reasons and, where applicable, available redress.
5. Notice to the recipient of the content
Where the decision affects a Professional with a published Listing or a user who has contributed content, Fixender will notify them of the reasoned decision in accordance with art. 17 DSA, indicating:
- The affected content and the measure adopted.
- The facts and circumstances on which the decision is based, including whether the decision was taken further to a notification or on Fixender’s own initiative.
- The legal or contractual basis invoked.
- Information on available redress, including internal complaint mechanisms, out-of-court dispute resolution and judicial remedies.
6. Free internal redress
Any person affected by a Fixender decision (removal, refusal to remove, blocking, suspension) may submit a free internal complaint within 6 months of the decision, by writing to [email protected] with the case reference. Fixender will handle the complaint in a timely, non-discriminatory, diligent and non-arbitrary manner.
7. Out-of-court dispute resolution
Recipients of the service may bring any dispute concerning Fixender’s decisions before a certified out-of-court dispute resolution body under art. 21 DSA. The list of certified bodies is published by the Digital Services Coordinator in Spain (Comisión Nacional de los Mercados y la Competencia, cnmc.es).
8. Manifestly unfounded or abusive notifications
In accordance with art. 23 DSA, Fixender may suspend, for a reasonable period and after prior warning, the handling of notifications from persons who frequently submit manifestly unfounded notifications.
9. Contact with the competent authority
Users have the right to lodge a complaint with the Digital Services Coordinator in Spain:
- Comisión Nacional de los Mercados y la Competencia (CNMC) — cnmc.es
For complaints concerning personal data protection: Spanish Data Protection Agency (AEPD) — aepd.es.
